Faq

⭐ FAQ – Frequently Asked Questions

1. When will my order arrive?

Orders are processed within 1–3 business days.

Delivery within South Africa usually takes:

Standard shipping: 3–7 business days

Remote areas: slightly longer

You will receive a tracking number via email once your order ships.

2. How do I track my order?

You can track your order using the link in your shipping confirmation email.

If you need help, visit our Track Order page.

3. Do you deliver nationwide?

Yes! We ship to all locations across South Africa.

4. Can I change my address after placing an order?

If your order hasn’t shipped yet, we can update your address.

5. What if my item arrives damaged?

If your jewelry arrives damaged or incorrect, contact us within 48 hours with a photo, and we’ll replace or refund it.

6. Do you accept returns?

Yes, we accept returns within 7 days of delivery for unused and unworn items.

For hygiene reasons, earrings cannot be returned unless defective.

See our Refund Policy for details.

7. Are your necklaces safe for sensitive skin?

Yes, our jewelry is made with hypoallergenic-friendly materials, suitable for most skin types.

8. Do your necklaces fade or tarnish?

With proper care, GP SKY jewelry lasts long.

Avoid water, perfume, and sweating on the jewelry to keep it shining.

9. What payment methods do you accept?

We accept:

PayPal

Debit & credit cards

PayFast (if enabled later)

All payments are 100% secure.

10. How can I contact support?

Email us anytime at:

📧 gpskysupp@gmail.com

We respond within 24–48 hours.

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